Waldman & Associates FAQ

General

Q: How do I hire Waldman & Associates to represent me?

The first step is to book an appointment for an initial consultation with one of our lawyers. Please contact us by telephone at 416-482-6501 or by e-mail at info@waldmanlaw.ca in order to book an appointment.

The purpose of a consultation is for the lawyer to discuss your case and what may be done for you, and what the cost will be, should you decide to retain us.

If you decide to retain us, you will be required to sign a written Retainer Agreement and to pay the retainer fee agreed with the lawyer. Once that is done, we can get started on your case.

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Q: Is there a fee for a consultation?

Yes. The fee varies depending on which of our lawyers you meet with. Our receptionist will confirm this fee when booking your appointment. Initial consultations with Lorne Waldman are $300 and consultations with our other lawyers range from $200.

When you arrive at our office, you will be able to pay this fee by credit card (VISA or Mastercard), certified cheque or money order (made out to “Lorne Waldman”), or cash.

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Q: Which lawyer will I meet with?

Our receptionist will confirm our lawyers’ availability when you contact us.

As one of the leading immigration law firms in Canada, Waldman & Associates is very selective about whom it hires. Whichever lawyer you meet with, you can rest assured that you are meeting with a talented lawyer who is committed to providing you with high quality representation.

Also, while one lawyer will be the primary person responsible for your file, we work collaboratively in the office in order to provide the best services to our clients. If your consultation is with Lorne Waldman, he will usually introduce you to the lawyer who will work with him on your file.

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Q: Is the consultation fee a one-time fee?

The consultation fee covers your initial meeting with the lawyer.

If you choose to retain Waldman & Associates to represent you in an immigration matter, you and your lawyer will agree on a fee arrangement specific to your situation.

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Q: Will the consultation fee be deducted from my total fee if I retain Waldman & Associates?

The fee arrangement will be discussed during your consultation. If you retain Waldman & Associates, the consultation fee may, in certain circumstances, be deducted from your total fee.

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Q: Do I still need to pay the consultation fee if I do not retain Waldman & Associates or if the firm cannot help me?

Yes.

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Q: I only have a few questions. Can I speak to someone over the phone?

In order to provide good legal advice, the lawyer needs to discuss your situation in some detail and review any important documents. For this reason, consultations over the telephone may not be appropriate in many cases.

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Q: Do you accept drop-in appointments?

Our office is very busy. We strongly recommend that you book an appointment for a consultation. Without an appointment, we cannot guarantee that a lawyer will be available to meet with you.

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Q: How do I make an appointment for a consultation?

Please contact us by telephone at 416-482-6501 or e-mail to book a consultation with one of our lawyers.

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Q: What should I bring to a consultation?

Please be sure to bring with you:

  • Proof of identification (e.g., passport, driver’s license, etc.)
  • All immigration documents you have
  • Payment of the consultation fee (this fee can be paid by VISA, Mastercard, certified cheque or money order made out to “Lorne Waldman”, or cash)

You are welcome to bring a trusted friend or relative to assist you.

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Q: What if I don’t speak English?

If you are uncomfortable speaking in English, please bring a friend, family member or community member who can assist with translation.

We also have staff members who speak Spanish, French, Punjabi, Hindi, Urdu, Russian, Japanese, Cantonese and Mandarin. If you would like to meet with a lawyer or assistant who speaks one of these languages, please mention this when you book your appointment.

We are also experienced working with professional interpreters.

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Q: What will happen at a consultation?

Upon your arrival at our office, you will be asked to fill out an intake form. You will then meet with the lawyer.

The lawyer will ask you questions in order to learn about your immigration situation. The lawyer will provide you with information about your legal options. This is also a chance for you to get to know us and to make sure you want us to be your lawyers.

Following the consultation, you and the lawyer may agree to terms of representation, so we can start work on your case. However, you are not under any obligation to retain us, and you can request additional time to think about whether or not to retain us.

The lawyer also has the right to decline representation (and in certain circumstances the lawyer may be required to decline representation under the rules of the Law Society of Upper Canada).

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Q: How long will my consultation be?

Your consultation will be as long as is necessary to provide you with an opinion about your case. Consultations vary depending on the complexity of your case, but you can expect that the consultation will not last longer than 1 hour.

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Q: Do you represent clients who are living outside Toronto or Ontario?

Yes. We regularly represent clients from all across Canada as well as clients who are located in a foreign country.

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Missed or Cancelled Appointments

Q: I cannot make my appointment. What should I do?

Please call or e-mail your lawyer as soon as possible to notify them and to reschedule your appointment.

We require at least 24 hours advance notice to cancel or reschedule an appointment.

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Q: I am going to be late for my appointment. What should I do?

We expect clients to be on time for appointments – whether they are meeting the lawyer at our offices or they have arranged a time to speak with the lawyer on the telephone.

If for any reason you are going to be late, please call or e-mail your lawyer as soon as possible to notify them. If you are significantly late, your lawyer may be unable to meet with you and we may have to reschedule the appointment.

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Communicating with the Lawyer

Q: Can I bring a friend or family member to my appointment?

You are welcome to bring a trusted friend, family member or community member to assist you.

If you choose, you may authorize us to communicate with that person and obtain instructions about your file from that person. However, it is always your right to cancel our authorization to communicate with your friend or family member.

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Q: I can’t speak English. Can Waldman & Associates still help me?

If you are uncomfortable speaking in English, please bring a friend, family member or community member who can assist with translation.

We also have staff members who speak Spanish, French, Punjabi, Hindi, Urdu, Farsi, Russian, Bulgarian and Korean. If you would like to meet with a lawyer or assistant who speaks one of these languages, please mention this when you book your appointment.

We are also experienced working with professional interpreters.

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Our Services

Q: Do you handle matters in any other area of law besides immigration?

We are specialists in immigration law and most of our work is in this practice area. In some circumstances, where we have the necessary experience and expertise, we accept cases dealing with other administrative law and Charter matters.

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Q: Do you accept complex immigration cases? Business immigration? Federal Court litigation?

Waldman & Associates provides legal services in all areas of immigration law. Please see our services for more detailed information.

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Q: Who will work on my case?

While one lawyer will be the primary person responsible for your file, we work collaboratively in the office in order to provide the best services to our clients.

If you retain Waldman & Associates, any of the associates or articling students may work on your case. If your initial consultation is with Lorne Waldman, Mr. Waldman will usually introduce you to another of our lawyers who will work on your file.

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Our Fees

Q: How much do your services cost?

It would be impossible for us to give an accurate estimate because fees vary depending on the type of work and the complexity of the case.

The fee in your case will be discussed at an initial consultation. If you decide to retain Waldman & Associates, the fee will be set out in your written retainer agreement.

The total amount that the client is responsible for paying includes:

  • Lawyers’ fees
  • Disbursements (e.g., photocopying, court fees, interpretation services, etc.)
  • Harmonized Sales Tax (currently 13%)
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Q: Do your lawyers charge by the hour?

We offer two kinds of fee arrangement: a block fee and an hourly fee.

A “block fee” is a set fee for a specific piece of work. The fee only covers the specific work agreed upon. It does not cover further work that you may wish us to complete later.

An “hourly fee” is a rate that the firm charges per hour of work completed.

We agree to block fees with most of our clients. However, sometimes an hourly fee is more appropriate, given the complexity of the matter or the needs of the case.

The fee arrangement in your case will be discussed at an initial consultation. If you decide to retain Waldman & Associates, the arrangement will be set out in your written retainer agreement.

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Q: Do you require payment in advance?

In our fee arrangement, we generally require payment of what lawyers call a “retainer” before we will start work on your case. The retainer is the amount you pay in advance to retain us as your lawyers. This amount usually covers a portion of the lawyers’ fees and any expected disbursements. The balance of the fee is due at an agreed-upon date, usually a few weeks before the work is completed.

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Q: Will there be any other expenses or disbursements?

You (the client) are responsible for paying expenses / disbursements in your case. These include costs for photocopying, couriers, court filing fees, and application fees.

Note: the client is always responsible for paying any applicable Citizenship and Immigration Canada application fees.

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Q: Will there be tax?

All of our fees are subject to relevant taxes.

If you are a resident of Ontario, we charge the required 13% HST.

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Q: What methods of payment do you accept?

We accept the following methods of payment:

  • Credit Card (VISA or Mastercard)
  • Certified Cheque or money order (made out to “Lorne Waldman”)
  • Cash (subject to certain restrictions set by the Law Society of Upper Canada)
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Q: Do you accept Legal Aid?

Some of the lawyers in our office are willing to accept cases on Legal Aid Certificates, although this will often depend on the complexity of the case. The issue of Legal Aid coverage can be discussed at your consultation.

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Q: Can I pay in installments?

The fee arrangement for your case will be discussed at your initial consultation. If you retain Waldman & Associates, the payment schedule will be set out in your written retainer agreement.

In general we require an initial up-front payment to start working on your file. This is called the “retainer”, and it usually covers a portion of the expected fees and disbursements for your case. Any remaining fees will be due at an agreed-upon date, usually a few weeks before completion of the work in your file.

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Q: Do I need to pay for a copy of my file from Waldman & Associates?

Yes. Your original documents are yours and they belong to you. However, if you want to obtain a copy of your file, including the work that we do for you, we charge a fee for the necessary photocopying.

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Q: Can you give me a discount?

We appreciate that legal fees will be a large sum of money for many of our clients. We care deeply about our clients, and though we are recognized as one of the leading law firms in our field, we strive to keep our fees affordable and competitive.

Legal work, however, is time consuming. The time that your lawyer spends meeting with you or appearing at a tribunal or in court on your behalf will usually represent just a fraction of the total time he or she spends on your case. Even a simple case may involve many hours of legal research and writing. This is what it takes to provide you with high quality representation and to maximize your chances of success.

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Contacting Us

Q: How can I contact you?

You can contact us by telephone (416-482-6501), fax (416-489-9618) or e-mail (info@waldmanlaw.ca).

If you have retained Waldman & Associates, please contact your lawyer directly by telephone or e-mail. Please refer to our lawyer’s profiles for details.

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Hours of Operation

Q: What are your hours of operation?

Our reception is open from 9:00am-5:30pm, Monday-Friday.

We are closed on weekends and holidays.

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Q: Can I book an appointment outside of your office hours?

Generally, our lawyers meet with clients during our normal office hours, and if you retain us, you should be prepared to meet with the lawyer during these times. In exceptional circumstances, the lawyer may agree to meet with an existing client outside of these hours.

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Office Location and Parking

Q: What is your address?

281 Eglinton Avenue East, Toronto, Ontario, M4P 1L3. Our contact us page provides a map.

We are located about half a block east of the intersection of Eglinton Avenue East and Mount Pleasant Road.

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Q: Can I get to your office by public transit?

Our office is approximately 10-15 minutes’ walk from Eglinton Station on the Yonge subway line.

There are various TTC bus routes travelling along Eglinton Avenue that stop near our office.

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Q: Is there parking?

We do not have a dedicated parking lot for our clients. However, you can find one-hour free parking on some nearby side streets.

There is also a City of Toronto “Green P” parking lot on the west side of Mount Pleasant Road, less than one block south of Eglinton Avenue East. This underground parking lot is in the same building as the Sobey’s.

Note that there is free on-street parking on the south side of Eglinton Avenue East directly in front of our office. However, this parking is only available during certain off-peak hours.

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